Privacy policy, cookies and website terms

Who we are

This website, https://www.tenerifepropertyconsultancy.com/, is run by Sonia Ashton, NIE X1979876J, trading as Tenerife Property Consultancy. Sonia Ashton is the person responsible for your personal data.

Tenerife Property Consultancy's registered office is at Calle Países Bajos 1, Ocean View, Planta 08, Puerta 4, Adeje, South Tenerife, Canary Islands, Spain 38660.

Email: info@tenerifepropertyconsultancy.com

Terms and conditions

These terms and conditions set out the rules for using the Tenerife Property Consultancy website at https://www.tenerifepropertyconsultancy.com/. By accessing and continuing to use this website you accept these terms and conditions. Do not continue to use Tenerife Property Consultancy if you do not agree to all of the terms and conditions on this page.

The following terminology applies to these Terms and Conditions, the Cookie Policy, the Privacy Statement and all other Disclaimers and Notices: "Client", "You" and "Your" refer to you, the user of this website. "The Company", "Ourselves", "We", "Our" and "Us" refer to Tenerife Property Consultancy. "Party" and "Parties" refer to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to provide our assistance to the Client in the most appropriate manner, for the purpose of meeting the Client's needs in respect of the Company's stated services, in accordance with and subject to the law in force in Santa Cruz de Tenerife, Canary Islands, Spain. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they are taken as interchangeable and refer to the same meaning.

Information we collect from you

The personal information you are asked to provide, and the reasons why, are made clear at the point we ask for it.

• When you send an enquiry through a form on this website: your name, email address, phone number, your message, the property you asked about, and the IP address the message was sent from.
• When you ask us to sell your property: in addition, the details you give us about the property, such as its location, asking price and number of bedrooms.
• When you ask us to find a property for you: in addition, your budget and the number of bedrooms you are looking for.
• When you contact us directly by email, phone or WhatsApp: your name, email address, phone number, the contents of your message and any attachments you send us, and any other information you choose to give us.

Log files

Like almost every website, our web server keeps standard log files of visits. These record information such as the internet protocol (IP) address, browser type, date and time of the visit, the pages requested and the page you came from. They are used to administer and secure the website, to find faults and to keep the site working well, and are not used to identify you.

Visit statistics

We measure how the website is used with our own analytics software, which runs on our own server. It is set up not to use cookies, and the data it records, such as pages viewed, how long visits last and the type of device used, is not shared with anyone else. We use it to understand which pages are useful and to improve the website.

How we use your personal data

We use your personal data to provide our services to you:

• To answer your enquiry and, when you ask us to, to help you buy or sell a property. The legal basis is taking steps at your request before entering into a contract, and then the performance of that contract.
• To keep a record of enquiries, and to protect the website and our email from misuse and spam. The legal basis is our legitimate interest in running the business and the website securely.
• To meet our legal obligations, for example keeping records for tax purposes where a sale goes ahead.
• Where you have consented, to send you details of properties and offers that may interest you. You are free to withdraw this consent at any time by emailing us.

We respect your privacy at all times. We do not sell your personal data, and it will never be disclosed or shared with others without your consent, unless we are required to do so by law.

Sharing or disclosing your personal data

Whilst we will never disclose or share your data with others without your consent, we use third party processors to provide our services. These companies process or store information on our behalf, for web hosting, email, invoicing and payments, and for recording the choice you make in our cookie banner (see the cookie policy). We make sure that every processor acting on our behalf acts in accordance with this privacy notice.

If you go ahead with buying or selling a property, we will share the details needed with the other party, the lawyers and the notary involved, with your knowledge.

How long we keep your data

We keep enquiries for as long as we need them to deal with your request, and afterwards for any period the law requires, for example for tax records where a sale goes ahead. If you ask us to delete your data, we will do so unless the law requires us to keep it.

Your rights

Under the General Data Protection Regulation (EU) 2016/679 and Spain's Ley Orgánica 3/2018 on the protection of personal data, you have the right to access the personal information that Tenerife Property Consultancy processes about you. You can ask us for information about:

• the personal data we hold about you
• the categories of personal data concerned
• the purposes of the processing
• who your personal data has been or will be disclosed to
• how long we will keep your personal data
• if we did not collect the data directly from you, where it came from

We would like you to be fully aware of all your data protection rights. Every user is entitled to the following:

• The right of access: you have the right to request copies of your personal data.
• The right to rectification: you have the right to ask us to correct any information you believe is inaccurate, and to complete information you believe is incomplete.
• The right to erasure: you have the right to ask us to delete your personal data, under certain conditions.
• The right to restrict processing: you have the right to ask us to restrict the processing of your personal data, under certain conditions.
• The right to object to processing: you have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: you have the right to ask us to transfer the data we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This does not affect anything we did with your consent before you withdrew it.

To exercise any of these rights, email info@tenerifepropertyconsultancy.com or write to us at the registered office above. If you make a request, we have one month to respond to you.

If you are not satisfied with our response, you have the right to complain to the Spanish data protection authority, the Agencia Española de Protección de Datos (aepd.es).

Cookie policy

This is the Cookie Policy for Tenerife Property Consultancy, accessible from https://www.tenerifepropertyconsultancy.com/.

What are cookies

A cookie is a small text file sent from a website and stored on your computer or mobile device by your web browser. The next time you visit that site, your device can send the cookie back, so the site can remember useful information such as your preferences. Cookies are widely used to make websites work, or to make them work more efficiently.

To learn more about what cookies are, and how to control or delete them, visit aboutcookies.org for detailed guidance.

The cookies we use

This website uses as few cookies as possible. When you visit, a cookie banner asks for your consent. The only cookie currently set on this website is:

• CookieScriptConsent (strictly necessary): set by our cookie banner, provided by Cookie-Script.com, to remember the cookie choice you made so that the banner does not ask you again on every page.

When you make a choice in the cookie banner, a record of that choice (the date and time, the page you were on and the choice you made) is sent to Cookie-Script.com, so that we can show that consent was given.

Our visit statistics are set up not to use cookies. This website does not use advertising or social media tracking cookies, and it does not embed videos, maps or sharing buttons from other companies. Links to our social media pages are plain links: those websites only set their own cookies if you click through to them, and their own privacy policies then apply.

Changing your choice and disabling cookies

You can change your cookie choice at any time through the cookie banner's settings. You can also prevent cookies from being set by adjusting the settings in your browser; see your browser's help pages for how to do this. Blocking or deleting cookies on other websites may stop some of their features from working, and if you delete the CookieScriptConsent cookie our banner will simply ask for your choice again.

Licence and website material

Unless stated otherwise, Tenerife Property Consultancy and/or its licensors own the intellectual property rights for all material on Tenerife Property Consultancy, including text and photographs. All intellectual property rights are reserved. You may view and use material from Tenerife Property Consultancy for your own personal use, subject to the restrictions set out in these terms and conditions.

You must not:

• republish material from Tenerife Property Consultancy
• sell, rent or sub-license material from Tenerife Property Consultancy
• reproduce, duplicate or copy material from Tenerife Property Consultancy
• redistribute content from Tenerife Property Consultancy

iFrames

Without our prior approval and written permission, you may not create frames around our web pages that alter in any way the visual presentation or appearance of our website.

Hyperlinking to our content

The following organisations may link to our website without prior written approval:

• search engines
• news organisations
• online directory distributors, in the same manner as they link to the websites of other listed businesses
• system-wide accredited businesses, except soliciting non-profit organisations, charity shopping malls and charity fundraising groups, which may not link to our website

These organisations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products, services or actions; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisation:

• commonly known consumer and/or business information sources
• community sites
• associations or other groups representing charities
• online directory distributors
• internet portals
• accounting, law and consulting firms
• educational institutions and trade associations

We will approve link requests from these organisations if we decide that: (a) the link would not reflect unfavourably on us or on our accredited businesses; (b) the organisation does not have any negative record with us; (c) the benefit to us from the visibility of the link outweighs the absence of Tenerife Property Consultancy; and (d) the link is in the context of general resource information. These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations in the list above and would like to link to our website, email info@tenerifepropertyconsultancy.com to apply for approval. Please include your name, your organisation's name, your contact information and the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site you would like to link to. Please allow two to three weeks for a reply.

Approved organisations may link to our website:

• by using our business name
• by using the URL being linked to
• by using any other description of our website that makes sense within the context and format of content on the linking party's site

No use of the Tenerife Property Consultancy logo or other artwork will be allowed for linking without a trademark licence agreement.

Content liability

We shall not be held responsible or liable for any content that appears on your website. You agree to protect and defend us against all claims arising from your website. No link should appear on any website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of rights

We reserve the right to ask you to remove all links, or any particular link, to our website, and you agree to remove them immediately on request. We also reserve the right to amend these terms and conditions and this linking policy at any time. By continuing to link to our website, you agree to be bound by and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact us about it. We will consider requests to remove links, but we are not obliged to do so or to respond to you directly.

Website disclaimer and liability

We do not ensure that the information on this website is correct, and we do not warrant its completeness or accuracy; nor do we promise that the website will remain available or that the material on it will be kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for fraud or fraudulent misrepresentation
• limit any of our or your liabilities in any way that is not permitted under applicable law
• exclude any of our or your liabilities that may not be excluded under applicable law

The limitations and prohibitions of liability set out in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on it are provided free of charge, we will not be liable for any loss or damage of any nature.

Property details disclaimer

The property details on this website are based on information supplied to us by owners, developers and other third parties. We believe them to be reliable, but we cannot guarantee that they are complete or accurate, so they should not be relied on as statements of fact. They do not form part of any offer or contract, and prices and availability can change without notice.

Anyone thinking of buying should check the details that matter to them and take independent legal advice before committing to a purchase.

Changes to this policy

We may update this page from time to time. The date at the top shows when it was last changed. If you have any questions about this policy, or would like more information, email info@tenerifepropertyconsultancy.com.

Aviso legal